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Return & Refund Policy
Return & Refund Policy
Returns, refunds & cancellations
14-day returns • No restocking fee • Support available
We want you to feel confident shopping with mornivex. Please read the policy below before placing an order. If you need help at any time, contact our support team at support@mornivex.com.
Cancellation
We accept order cancellation before the product is shipped or produced. If your order is cancelled in time, you will receive a full refund.
We cannot cancel the order if the product has already been shipped out.
Returns
Customers may apply for a return within 14 days after receiving the product. To be eligible, items must be unused, in the same condition as received, and in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Shipping Costs & Restocking Fees
Customers will only be charged once at most for shipping costs (this includes returns). No restocking fee will be charged to consumers for returning a product.
Refunds
Once your return is received and inspected, we will email you a notification of receipt and let you know whether your refund is approved or rejected.
If approved, your refund will be processed and a credit will be applied to your original payment method within a certain number of days (depending on your bank/card issuer).
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank — processing times can vary.
If you’ve done all of this and you still have not received your refund, please contact us at support@mornivex.com.
Need the return address?
Please contact our customer service team at support@mornivex.com to obtain the return address and instructions before sending your package.
Returns within 14 days